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The following services are included in the monthly subscriptions paid by Nashua subscribers in respect of the Ctrack ICE device.
Note that the subscriber / device user accepts that the use of the Services and Device is at his / her / their own risk and liability. Neither Nashua Mobile (Pty) Ltd nor Ctrack and / or any other affiliate companies, distributors, members, officers, agents, directors, employees, servants, or the like shall assume responsibility or be liable for any losses, damages, expenses, claims (whether direct, indirect, special or consequential), or death incurred or sustained by any person (whether arising directly or indirectly) from the functioning or non-functioning, use or misuse by any person of, or the provision by either Nashua Mobile (Pty) Ltd or Ctrack of the Service and / or Device and the subscriber / device user indemnifies Nashua Mobile and Ctrack against any such claims.
MEDICAL ASSISTANCE
Medical advice and information hotline
24 hour a day telephonic access for general medical information and advice to ER24 medical personnel, including paramedics, nurses and doctors. This is an advisory service, as a telephonic conversation does not permit an accurate diagnosis.
Emergency Medical Advice and Assistance Hotline
Callers requiring emergency medical advice and assistance will be routed to medical operators to guide the caller through a medical crisis situation involving the member by providing emergency advice or by arranging for the member to receive the support required, e.g. utilising the 24 hour Contact Centre Doctor.
The service includes referrals to crisis lines in cases of:
- Family and domestic abuse
- Rape counseling
- Trauma counseling
- Child abuse
- Bereavement counseling
- HIV counseling
- Suicide hotline
- Poison hotline
Medical Doctor available through Contact Centre 24 Hours per day
24 hours a day, 7 days a week access (through the Contact Centre) to a medical doctor for telephonic assistance.
Emergency medical response to the scene of a medical emergency
An immediate and appropriate road and / or air response to the scene of a medical emergency will be undertaken utilising an ambulance, a rapid response vehicle or a helicopter (all of which are manned by appropriately qualified and experienced emergency care practitioners, paramedics or doctors). At the scene appropriate life saving support will be provided to the member and where relevant the member will be stabilised before transfer is provided to the closest appropriate medical facility.
Medical Transportation
In the event of a member’s involvement in a medical emergency, ER24 will, if necessary, provide emergency medical transportation by road and / or by air ambulance and under appropriate medical supervision to the nearest medical facility capable of providing adequate care. Medical considerations, the degree of urgency, the member's state and fitness to travel and other considerations, including, but not limited to airport availability, weather conditions and distance to be covered, as assessed by the Contact Centre Doctor and support staff will determine whether transport will be provided by medically equipped helicopter, regular scheduled flight, rail or road.
ER Direct
Provides 24 hour, 7 days a week access for families to medical advice, the ER24 emergency Contact Centre, emergency telephonic advice and referrals to crisis lines.
NON-MEDICAL ASSISTANCE
Ctrack BodyGuard™
- In the event of the Ctrack ICE subscriber / device user being stranded in an unsafe area due to the inability of his / her vehicle to move, he / she can request that an armed guard be dispatched to their current location to protect the Ctrack ICE subscriber / device user and his / her passengers until such time as the vehicle is mobile again or can be towed away.
- Connecting the Ctrack ICE subscriber / device user to his / her selected roadside assistance company (preferably be pre-registered on set-up of the ICE device).
- Provide selected roadside assistance company with latest location of Ctrack ICE subscriber / device user.
- Assistance to follow up with the selected roadside assistance company as to ETA at location of Ctrack ICE subscriber / device user.
Connection to essential emergency services
By dialing 4 on the Ctrack ICE device the Ctrack ICE subscriber / device user will be connected to the 112 service, from where they can request to be routed to
- South African Police Service, or
- Fire Department
Navigation
By using the SOS function on the Ctrack ICE device a Ctrack ICE subscriber / device user who is lost can contact the DigiCore Support Centre to obtain directions over the phone.
Locating a person
Upon request the Ctrack Support Centre can assist an authorized third party (someone who has been authorized by the subscriber to access information pertaining to the location and movements of the subscriber / device user) by furnishing the authorized third party with the last known / reported location of the subscriber / device user. (NOTE: location currency is dependant on GPS and GSM availability and reporting rates / frequencies).
Technical support
The Ctrack Support Centre will provide telephonic support relating to set-up, operation and trouble-shooting of the Ctrack ICE device, as well as to assist in provisioning the device.
Stolen / hijacked vehicle recovery
Ctrack Support Centre will facilitate recovery of stolen / hijacked vehicles belonging to the Ctrack ICE subscriber provided that the vehicle in question is equipped with a vehicle mounted Ctrack tracking device.
NOTE that the nature of the response undertaken will be at the discretion of the service provider operator.
The following services are included in the monthly subscriptions paid by Nashua subscribers in respect of the Ctrack ICE device.
Note that the subscriber / device user accepts that the use of the Services and Device is at his / her / their own risk and liability. Neither Nashua Mobile (Pty) Ltd nor Ctrack and / or any other affiliate companies, distributors, members, officers, agents, directors, employees, servants, or the like shall assume responsibility or be liable for any losses, damages, expenses, claims (whether direct, indirect, special or consequential), or death incurred or sustained by any person (whether arising directly or indirectly) from the functioning or non-functioning, use or misuse by any person of, or the provision by either Nashua Mobile (Pty) Ltd or Ctrack of the Service and / or Device and the subscriber / device user indemnifies Nashua Mobile and Ctrack against any such claims.
MEDICAL ASSISTANCE
Medical advice and information hotline
24 hour a day telephonic access for general medical information and advice to ER24 medical personnel, including paramedics, nurses and doctors. This is an advisory service, as a telephonic conversation does not permit an accurate diagnosis.
Emergency Medical Advice and Assistance Hotline
Callers requiring emergency medical advice and assistance will be routed to medical operators to guide the caller through a medical crisis situation involving the member by providing emergency advice or by arranging for the member to receive the support required, e.g. utilising the 24 hour Contact Centre Doctor.
The service includes referrals to crisis lines in cases of:
- Family and domestic abuse
- Rape counseling
- Trauma counseling
- Child abuse
- Bereavement counseling
- HIV counseling
- Suicide hotline
- Poison hotline
Medical Doctor available through Contact Centre 24 Hours per day
24 hours a day, 7 days a week access (through the Contact Centre) to a medical doctor for telephonic assistance.
Emergency medical response to the scene of a medical emergency
An immediate and appropriate road and / or air response to the scene of a medical emergency will be undertaken utilising an ambulance, a rapid response vehicle or a helicopter (all of which are manned by appropriately qualified and experienced emergency care practitioners, paramedics or doctors). At the scene appropriate life saving support will be provided to the member and where relevant the member will be stabilised before transfer is provided to the closest appropriate medical facility.
Medical Transportation
In the event of a member’s involvement in a medical emergency, ER24 will, if necessary, provide emergency medical transportation by road and / or by air ambulance and under appropriate medical supervision to the nearest medical facility capable of providing adequate care. Medical considerations, the degree of urgency, the member's state and fitness to travel and other considerations, including, but not limited to airport availability, weather conditions and distance to be covered, as assessed by the Contact Centre Doctor and support staff will determine whether transport will be provided by medically equipped helicopter, regular scheduled flight, rail or road.
ER Direct
Provides 24 hour, 7 days a week access for families to medical advice, the ER24 emergency Contact Centre, emergency telephonic advice and referrals to crisis lines.
NON-MEDICAL ASSISTANCE
Ctrack BodyGuard™
- In the event of the Ctrack ICE subscriber / device user being stranded in an unsafe area due to the inability of his / her vehicle to move, he / she can request that an armed guard be dispatched to their current location to protect the Ctrack ICE subscriber / device user and his / her passengers until such time as the vehicle is mobile again or can be towed away.
- Connecting the Ctrack ICE subscriber / device user to his / her selected roadside assistance company (preferably be pre-registered on set-up of the ICE device).
- Provide selected roadside assistance company with latest location of Ctrack ICE subscriber / device user.
- Assistance to follow up with the selected roadside assistance company as to ETA at location of Ctrack ICE subscriber / device user.
Connection to essential emergency services
By dialing 4 on the Ctrack ICE device the Ctrack ICE subscriber / device user will be connected to the 112 service, from where they can request to be routed to
- South African Police Service, or
- Fire Department
Navigation
By using the SOS function on the Ctrack ICE device a Ctrack ICE subscriber / device user who is lost can contact the DigiCore Support Centre to obtain directions over the phone.
Locating a person
Upon request the Ctrack Support Centre can assist an authorized third party (someone who has been authorized by the subscriber to access information pertaining to the location and movements of the subscriber / device user) by furnishing the authorized third party with the last known / reported location of the subscriber / device user. (NOTE: location currency is dependant on GPS and GSM availability and reporting rates / frequencies).
Technical support
The Ctrack Support Centre will provide telephonic support relating to set-up, operation and trouble-shooting of the Ctrack ICE device, as well as to assist in provisioning the device.
Stolen / hijacked vehicle recovery
Ctrack Support Centre will facilitate recovery of stolen / hijacked vehicles belonging to the Ctrack ICE subscriber provided that the vehicle in question is equipped with a vehicle mounted Ctrack tracking device.
NOTE that the nature of the response undertaken will be at the discretion of the service provider operator.
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